Privacy Policy – www.gautamfoods.com

Effective Date: 04 September 2025

Company Name: Nilay Enterprise

Brand: Gautam

Website: www.gautamfoods.com

At Nilay Enterprise (operating under the brand "Gautam Foods"), we are committed to protecting your privacy and ensuring the security of the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or purchase products from www.gautamfoods.com.

1. Information We Collect

We may collect the following types of information from you when you use our website:

a) Personal Information

1. Full Name
2. Email Address
3. Phone Number
4. Billing Address
5. Shipping Address
6. Payment Information (processed securely through payment gateways; we do not store card details)

b) Non-Personal Information

1. IP Address
2. Browser Type & Version
3. Device Information
4. Cookies & Usage Data
5. Location (if enabled)

c) Account Information (if you create an account)

1. Username & Password (encrypted)
2. Order History
3. Wishlist/Cart Details

2. How We Use Your Information

We use your information for the following purposes:

1. To process, confirm, and deliver your orders.
2. To communicate regarding your orders, payments, and support queries.
3. To provide updates about new products, promotions, or offers (only if you opt-in).
4. To improve website functionality, user experience, and security.
5. To comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

1. Payment Gateways – For secure transaction processing (e.g., Razorpay, PayU, etc.).
2. Logistics & Courier Partners – For order delivery.
3. Service Providers – For website hosting, analytics, or marketing support.
4. Legal Obligations – When required by government authorities or law enforcement.

4. Cookies Policy

Our website uses cookies to improve your browsing experience. Cookies help us:

1. Remember your preferences (like cart items).
2. Analyze website traffic and performance.
3. Offer personalized recommendations.

You can disable cookies in your browser settings, but some features of the site may not function properly without them.

5. Data Security

We implement strong security measures to protect your information, including:

1. SSL (Secure Socket Layer) encryption for all transactions.
2. Restricted access to personal data.
3. Regular monitoring for vulnerabilities.

However, please note that no system is 100% secure, and we cannot guarantee absolute protection against cyber threats.

6. Your Rights

Depending on applicable laws (like GDPR, IT Act India), you have the right to:

1. Access the personal data we hold about you.
2. Request correction or update of your data.
3. Request deletion of your data (where legally permissible).
4. Opt-out of marketing communications at any time.
5. Restrict or object to certain data processing activities.

To exercise these rights, you may contact us at info@gautamfoods.com.

7. Retention of Data

We retain your personal data only as long as necessary for:

1. Order fulfillment and delivery.
2. Compliance with legal and tax obligations.
3. Resolving disputes and enforcing agreements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before sharing any personal data.

9. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect data from children. If you believe a minor has provided us with personal information, please contact us, and we will take necessary action.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date”.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, you can reach us at:

Nilay Enterprise (Gautam Foods)

📍 Address: Surve No. 739, Plot No. 9, Kherali, Wadhwan, Surendranagar-363020, Gujarat, India.

📧 Email: info@gautamfoods.com

📞 Phone: +91 82 383 80 383